Priority Technical Support
Direct Engineering Contact
- Senior Engineer: GUO Lei
- Email: GUPlei79@gmail.com
- North America: +1 (970) 742-3919
Service Level Agreement
Response Time:
• Critical Issues: < 2 hours
• Standard Support: < 24 hours
Service Hours:
Mon-Fri 8:00-17:00 MST
Technical Knowledge Base
Installation & Configuration
Q: Controller Not Recognizing LED Modules
✔ Solution:
1. Verify 5V power supply stability (±5%)
2. Check data cable sequence (A/B channel mapping)
3. Update to latest firmware (v2.1.3+ required)
Q: Color Inconsistency Across Panels
✔ Solution:
1. Use modules from same production batch
2. Perform white balance calibration
3. Verify receiving card settings (CIE 1931 standard)
Advanced Diagnostics
| LED Status Code | Potential Causes | Recommended Actions |
|---|---|---|
| Rapid Red Flashing (3Hz) | Overcurrent Protection Triggered |
1. Check power distribution 2. Verify cable gauge (≥18AWG) 3. Test individual modules |
| Amber Solid Light | Signal Synchronization Failure |
1. Verify HUB board connections 2. Reset controller settings 3. Update driver software |